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Refund Policy

Effective Date: May 14, 2024

1. Introduction At The Grad Soc, we are committed to providing high-quality virtual and digital services. If you are not entirely satisfied with your purchase, we are here to help. 2. Eligibility for Refunds To be eligible for a refund, you must meet the following conditions:
  • Coaching Sessions: Requests for refunds for coaching sessions must be made at least 24 hours before the scheduled session.
  • Downloadable Digital Resources: Due to the nature of digital downloads, we do not offer refunds once the download link has been accessed.
  • Monthly Digital Membership: Refund requests for monthly memberships must be made within 7 days of the initial purchase or renewal date. Refunds will not be provided for partial months of service.
3. Non-Refundable Items Certain types of digital products cannot be refunded, including but not limited to:
  • Downloaded digital resources where the download link has been accessed.
  • Completed coaching sessions.
  • Any services that have been fully delivered as per the terms of purchase.
4. Refund Process Once we receive your refund request, we will review it and notify you of the approval or rejection of your refund.
  • Approved Refunds: If your refund is approved, we will process the refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
  • Denied Refunds: If your refund is denied, we will notify you with a reason for the denial.
5. Late or Missing Refunds If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at george@thegradsoc.com
6. Contact Us If you have any questions about our Refund Policy, please contact us at: Email: george@thegradsoc.com Address: Fulford House, Newbold Terrace, Leamington Spa, Warwickshire, United Kingdom, CV32 4EA

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